Returns & Exchanges
At NATO Strap Co., we want you to be completely satisfied with your purchase. If your new watch strap doesn't meet your expectations, you can return or exchange any unworn item within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Package Your Items
Carefully place the unworn straps in their original packaging to ensure they are protected from damage during transit.
Ship It Back
Print your prepaid shipping label provided by the portal and drop off the package at any authorized carrier location.
Receive Refund or Exchange
Once our team inspects the returned items, we will process your refund to the original payment method or ship out your new exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing